Crucial Conversations Patterson Grenny 2nd Edition Business Paperback EXC

Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillan, and Switzler, the updated second edition of this landmark New York Times bestseller with over 4 million copies sold, featuring a foreword by Stephen R. Covey. This essential communication guide teaches proven techniques for navigating high-stakes conversations, transforming conflict into productive dialogue, and communicating persuasively rather than abrasively. Published by the VitalSmarts team, corporate training innovators trusted by Fortune 500 companies worldwide. Excellent condition softcover with clean, unmarked pages and a tight spine. A must-have for professionals, managers, HR teams, or anyone looking to improve communication skills in work and life!